My Career… An Interesting Journey

Senior Account Manager | Microsoft Bing Maps

Hybrid role, handling both Key Accounts for renewals as well as leading Business Development Group. Coach and mobilize multiple resources and stakeholders; from internal account teams, partners and system integraters, legal, and customers. Foster and implement strategies for product growth annually, including education, marketing, and whitespace opportunities. Work with a variety of customers from federal, state, and local government agencies to non-profits to Fortune 10, 100, and 500 companies developing complete geospatial solutions. Team Subject Matter Expert on Fleet Management APIs and licensing structures.

“He constantly over-achieves against monthly quotas and has been the biggest reason as to why the team has exceeded the yearly target...” - LinkedIn testimonial. See more at LinkedIn.com/in/adamwilliams1974

Some Career Highlights

  • Primary Bing Maps Technical Point of Contact for internal Microsoft Account Teams globally.
  • Generates monthly revenues of 125% - 250% of goal. Highest month,1020% of goal.
  • Achieved annual revenues of 215% of goal for FY2018.
  • Orchestrated largest Bing Maps Health Care deal of $1.15 Million.
  • Cultivated global mapping data partnership and world’s largest Geostore initiative with major Global Defense and Space company.
  • Requested presenter at Microsoft EBC in January 2019.
  • Bing Maps SME consulting Machine Learning Urban Forestation Management initiative and Proof of Concept.
  • Bing Maps Fleet Management SME
  • Bing Maps Epic/Healthcare EHR SME
  • Sales Team Mentor
  • PLUS! A whole lot more!

Ready to find out more? Click Here

Other great organizations I have had the privilege to be a part of:

Account Executive

DataSphere Technologies, Inc.

SaaS, Mobile and Online Advertising

Bellevue, Washington

Pursued prospects via inside sales. Demonstrated the value of online advertising to small and mid-size business customers for over 150 news station websites across the country. Closed prospects over the phone.
• Facilitated launch of new markets and mobile marketing products across the U.S.
• Supported E-Commerce business and fast paced Online marketing for clients nationwide
• Generated largest customer acquisition and growth within the Transportation and Entertainment industries.

Ecommerce Specialist

Seattle Goodwill Industries

Not-for-Profit Organization

Seattle, Washington

Responsible for the sorting and selection of online appropriate items from the store’s donated product flow. Work with the retail production staff to ensure online appropriate items are sent to the eCommerce department weekly. Coaching the production team on product knowledge. Responsible for accurate documentation and staging of selected product to be transferred to the eCommerce department. Assisting in sorting and selecting appropriate product for the store’s display case and pricing of product across multiple e-commerce and auction platforms.

Freight Broker

XPO Logistics, Inc.

Third Party Logistics

Portland, Oregon

Formerly Con-Way Multimodal. Prospecting new service clients for Con-way Multimodal service offerings via cold and warm leads. Establish long term client base for regular recurring service usage. Educate and inform clientele on best modes of shipping and cost savings. Meet or exceed monthly sales and margin goals for the company. Ensure on time shipments and handle orders from “cradle to grave.”
• Exceeded first month’s sales and margin goals by three times in the first two weeks of the month.
• Generally operated at 125% - 175% of quota goals monthly.
• Brokered intermodal, heavy haul, LTL, and expedited freight, international and domestic.

Client Support Professional

Arise Virtual Solutions, Inc.

Customer management and business process outsourcing

Cathedral City, California

Provide home-sourced customer service, tier 1 technical, billing and sales support for Fortune 500 Companies. Dedicated to resolving customer issues in a prompt, professional, friendly manner while focusing on a positive customer experience. Review and update customer accounts, as well as promote and sell client products and services to inbound customer base.
• Proficient at various tools, including Clarify, Telegence, MyCSP, and AT&T Technical Guide, to resolve customer issues.
• Current on latest new technologies available through AT&T; such as Amazon Fire, Apple iPhone 6 and 6 Plus and various market disruptive applications like Apple Pay.

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Sales and Operations Manager

Vapor Express, LLC.

Consumer Goods

Cathedral City, California

Building new retail accounts for Vapor Express product line. Establish sales force and marketing partners to expand market penetration of Vapor Express's line of electronic consumer goods. Educate and inform general market and retail partners on the merits of Vapor Express product lines. Be an active member in various organizations and groups for the betterment of the industry.
• Establish sales organization as an independent arm of Vapor Express
• Develop and initiate retail pricing program which provides favorable wholesale prices to Retail Partners and allows for a lucrative experience for Sales Representatives and marketing Partners.
• Promoted Vapor Express line of products directly to end-users as well as through various B2B channels using personally developed social media networks via Facebook, Google+, and Linkedin.
• Active in various industry groups and forums to promote Vapor Express products as well as the merits of the industry as a whole.

Operation Center Manager

Greatwide Logistics Services, LLC.

Dedicated Logistics

Alachua, Florida

Now Cardinal Logistics. Manage entire terminal business with a primary focus on highest service standards, cost reduction for the Customer, increasing profit, and managing risk. Provide leadership and direction in overseeing the performance of 2 terminal employees and 50 company drivers across diverse functional areas including training, billing, P&L, budget, operations, service and support, account settlements, safety and compliance. Interact and maintain customer relationship with both onsite management team as well as customer corporate management.
• Delivered profits for terminal operations month over month with a surplus of $300,000 over annual budget.
• Secured additional RFP opportunities within customer supply chain network.
• From start-up phase through tenure, enabled team to be the top performer in customer’s network of carriers.
• 99.5% On time delivery.

Operations Manager

Greatwide Logistics Services, LLC.

Dedicated Logistics

Multiple Locations

Now Cardinal Logistics. Manage daily operations of the terminal business with a primary focus on driving down service failures, increasing profit, and managing risk. Provide leadership and direction in overseeing the performance of 5 terminal employees and 118 owner-operators across diverse functional areas including billing, operations, service and support, account settlements, and compliance. Work with Operations Center Manager in managing terminal P&L.
• Streamlined customer’s inbound (backhaul) deliveries, including developing a Backhaul LOS report and tracking process.
• Reduced Contractor advances by 25% over previous year and reduced contractor turnover to 18.8% versus a terminal goal of 43.0%.
• Improved profits for terminal operations by $1,000,000 over previous year’s budget.

Intermodal Rail Specialist

Schneider National

Full service intermodal freight and logistics

Green Bay, Wisconsin

Now Cardinal Logistics. Manage daily operations of the terminal business with a primary focus on driving down service failures, increasing profit, and managing risk. Provide leadership and direction in overseeing the performance of 5 terminal employees and 118 owner-operators across diverse functional areas including billing, operations, service and support, account settlements, and compliance. Work with Operations Center Manager in managing terminal P&L.
• Streamlined customer’s inbound (backhaul) deliveries, including developing a Backhaul LOS report and tracking process.
• Reduced Contractor advances by 25% over previous year and reduced contractor turnover to 18.8% versus a terminal goal of 43.0%.
• Improved profits for terminal operations by $1,000,000 over previous year’s budget.

Traffic Office Technician

Schneider National

Full service intermodal freight and logistics

Memphis, Tennessee

Responsible for assisting with all performance metric reporting. Respond to customer calls within a timely manner to ensure critical success factors are achieved. Create and maintain proper transportation shipping documents according to DOT regulations. Efficient with all necessary Ford Motor Company/Schneider Logistics computer systems and programs. Perform all duties in accordance with SLI documented work instructions.
• Liaison between Ford, DDS provider, and other carriers.
• Work with SLI team members and Ford Motor Company staff to resolve transportation / shipping issues as they arise.
• 49 CFR (hazmat) Certified (expired).

Property Investment Consultant

Beta Holdings Group, Inc.

Real Estate Property Investment Firm

Orange Park, Florida

Purchasing, marketing, and selling wholesale properties Developing strong customer/investor relationships and growing overall investor list Contract drafting and execution Liaison with title companies, sellers and buyers.

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Founder and CEO

Osseum Entertainment, LLC.

Game Publishing and Distribution

Seattle, Washington

Work with client publishers to move from hobby market to broader markets worldwide (such as booktrade, etc.). Handle legal, financial and personnel oversight for the company. Provide sales, marketing, and promotional strategies for the company. Handle convention and trade show management for the company. Provide logistics coordination with Warehouse Manager, Printers, Publishers and Customs Brokers for world-wide distribution of books, games, role-playing products and computer products. Work with Sales Manager and VP of Marketing on client sales and promotion plans as well as on potential client prospecting and pitches. Produce monthly, quarterly and annual reports for clients and handle client payment and collection processes.
• Responsible for managing relationships with 25+ client publishers with an overall book list of 100+ titles a year.
• Facilitated sales relationships with Amazon.com, Borders, Barnes & Noble's, Hastings, Ingram Books, and Baker and Taylor to name a few.
• Established reverse logistics procedures for warehouse in order to accommodate sales and returns to booktrade “big box” customers.
• Implemented online order system for sales and shipments for B2B and B2C transactions.
• Provided contract art and design services to both paper-based publishing clients, as well as such clients as Microsoft and Sony
• Worldwide annual sales revenues of $2,000,000.
• Launched Direct to Consumer site (Gamersalcove) which generated an additional $5,000 to $10,000 in sales monthly.
• Developed over 90% of the art concept design for Microsoft’s Mythica MMORPG game.

Director of Sales, Booktrade

Wizards of the Coast, Inc.

Leading Game and Book Publishing

Renton, Washington

Responsible for the creation and implementation of sales plans and programs for Wizards of the Coast New York Times bestselling book publishing program, Dungeons & Dragons role playing game products and related properties. Coordinating marketing and sales efforts with distribution partner's sales force. Oversight of order processing, logistics, and finance between company and distribution partner.
• Created and executed various co-op sales promotions for the launch of Dungeons & Dragons 3rd Edition.
• Developing and managing sales plans and strategies for the book trade channel.
• Management of co-op marketing program with retail and wholesale customers.
• Responsible for managing and growing the booktrade sales goal from $18M to $24M a year.

Distribution Account Manager

Wizards of the Coast, Inc.

Leading Game and Book Publishing

Renton, Washington

Active sales role in the launch of many Magic: The Gathering card game expansions as well as the launch of the Pokemon card game lines Managed over 15 distribution client accounts, accounting for approximately 1/3 of the distribution sales revenue for the Company domestically Worked with Brand, Product, and Marketing Teams on new product evaluation and launch strategies Worked Sales and Marketing Teams on the integration of TSR, Inc. into the Wizards of the Coast corporate structure Responsible for on-site visits with distribution clients, as well as an active presence at conventions and trade shows Liaison between distribution clients and Company Finance, Logistics and Marketing departments.